When will I receive my gift?
All gifts are posted Royal Mail 1st class, postage price £3.95 This is Silver Delivery. The normal delivery time is 1-2 days.
However if you require your gift sooner please select Gold Delivery, postage price £5.95.
Gold Delivery is special delivery by Royal Mail guaranteed to be there the next day.
Postage outside UK?
We are happy to post to anywhere in the world – please email me
boutique@lily-rosedesigns.com before you purchase so we can quote a price.
How can I pay?
We accept payment through Pal Pal, Cheque or Postal orders. If you would like to pay by cheque or postal order please make payable to Lily-Rose Designs. Please email once you have made your purchase nanette@lily-rosedesigns.com and i will reply to your email with our address details.
Please note we will not send your gift until payment has cleared.
How will my gift arrive?
Included in the price of your gift is the wrapping:
If you purchase a frame & gift bag all gifts will arrive in a brown & pink gift bag with ribbon, tissue paper and a silver or gold sticker. If you purchase a frame & gift bag for a new born baby your gift will arrive in either blue or pink gift bag, wrapped in tissue paper, ribbon & a silver or gold sticker. If you purchase a gift bag your gift will arrive wrapped in tissue paper, ribbon with a silver or gold sticker and a paper bag in co-ordinating colour. All gift's will then be wrapped in a bubble envelope to ensure your gift arrives safe and with lots of love.
Do you accept returns?
Due to the nature of the product we don't accept returns.
However if we have made a mistake with spelling or any other
details we will provide a new gift free of charge and also refund the money you have paid.
Copyright?
All designs, and poems remain the property of Lily-Rose Designs.
You may not under any circumstances copy any of our products or
reproduce any gift from our website.
Poems?
We own the copyright to each poem used in our gifts.
These poems have been written by my mum if you would like a personalised poem to go with your gift please email me
nanette@lily-rosedesigns.com and together we can see what we come up with.
Gift Bag only & no frame?
If you would like to purchase a gift bag with no frame, or a frame with no gift bag we are happy to accommodate.
Please email me nanette@lily-rosedesigns.com and i will happily talk through your requirements.
Contact?
Once you have purchased your gift please email me
boutique@lily-rosedesigns.com with the details you would like on your certificate.
Once payment has cleared I will then design and make your gift.
If you would like to speak to us direct please add you phone number to the email.
Where to Post?
We are happy to post direct to the gift recipient @ an extra charge of £1.50 included in this price is a personal message from yourself.
This is particularly nice for the new born baby gift.
Once the gift is ready to send I will email you to confirm when I have posted.
Please email with both your address & the recipients name and address details.
Charms?
The charms used in all gifts are silver or silver plated.
Bespoke Products?
If you like the idea of our gifts but would like some thing a bit different, then I am happy to talk through the details and design a bespoke gift. A bespoke gift would have a one off charge of £5.00 plus any additional charge for the gift.
Please email me to discuss further nanette@lily-rosedesigns.com.
If you have any other question please email me:
boutique@lily-rosedesigns.com.
